This Privacy Policy explains how Fairplay handles personal information when you visit fairplay-appx.com or use forms, account features, support channels and app-related services made available through the domain. The information collected depends on the pages and features you choose to use.
By using Fairplay services, you acknowledge the practices described on this page. Please read this policy together with any additional privacy notice displayed when you submit information through a specific feature.
Information Fairplay may collect
Fairplay may collect information that you provide directly, including your name, mobile number, email address, account details, communications with support and information entered into forms on fairplay-appx.com.
Technical information may be recorded when you access the website. This can include your IP address, device and browser type, operating system, language settings, referring pages, access times and interactions with website features. Cookies or similar technologies may also be used to maintain sessions, remember preferences and understand website performance.
Where a service requires identity, age, location, payment or transaction verification, Fairplay may request relevant information or documents. The information requested will depend on the feature used and any verification requirements communicated at that time.
- Contact and account information submitted by you
- Support messages, requests and feedback
- Device, browser, network and usage data
- Cookie, session and preference information
- Verification or transaction records where required for a selected service
How information is used
Fairplay may use personal information to provide and maintain services available through fairplay-appx.com, respond to enquiries, administer accounts, process requested actions and communicate service-related information.
Information may also be used to secure accounts and systems, detect suspicious or unauthorised activity, troubleshoot technical issues, analyse website performance and meet record-keeping or compliance requirements that apply in India.
Promotional communications should be sent only where permitted and based on the contact preferences or consent provided. You may use the unsubscribe option in a message or contact Fairplay to request that promotional communications stop. Essential account, security or transaction messages may still be sent where necessary.
- Provide requested website, account or app-related functions
- Authenticate users and protect Fairplay systems
- Respond to support and privacy enquiries
- Improve usability, reliability and service performance
- Maintain records and address misuse, disputes or legal obligations
Sharing and retention of information
Fairplay may share information with service providers that support hosting, analytics, communications, customer assistance, security, verification or payment-related functions. Such providers should receive only the information reasonably required for their assigned work and handle it subject to applicable contractual or legal safeguards.
Information may also be disclosed where required by law, regulation, court order or a valid request from an authorised public body in India. Fairplay may disclose relevant information when reasonably necessary to investigate fraud, protect users or systems, enforce applicable terms, or respond to a dispute.
Personal information is retained for as long as needed for the purpose for which it was collected, including service delivery, security, dispute handling, record-keeping and applicable legal requirements. Retention periods may differ according to the type of information and the relevant Fairplay feature. Information that is no longer required should be deleted, anonymised or securely restricted, subject to lawful retention needs.
- Operational and technology service providers
- Verification, security or payment support providers where relevant
- Professional advisers or authorities where disclosure is lawfully required
- A successor organisation if the relevant service or business is reorganised or transferred
Cookies and website controls
fairplay-appx.com may use essential cookies for functions such as session continuity, security and preference storage. Analytics technologies may collect aggregated or device-level usage information to help Fairplay understand how pages perform.
You can usually block or remove cookies through your browser settings. Disabling essential cookies may affect sign-in, saved preferences or other website functions. Any cookie notice shown on the domain should provide further controls relevant to the technologies in use.
Your privacy rights
Subject to applicable law and appropriate identity verification, you may ask Fairplay for information about the personal data associated with you, request correction of inaccurate or incomplete details, or request deletion of information that is no longer required. Some information may need to be retained for security, transaction records, dispute resolution or legal compliance.
You may also withdraw consent for future processing where consent is the applicable basis. Withdrawal does not affect processing already carried out, and it may limit access to a feature that requires the relevant information.
Privacy requests should clearly identify the Fairplay account or interaction concerned and describe the action requested. Do not send passwords, one-time passwords, PINs or unnecessary identity documents in an initial request.
- Request access to relevant personal information
- Ask for inaccurate details to be corrected
- Request deletion where retention is no longer necessary
- Withdraw consent where processing depends on consent
- Raise a concern about the handling of personal information
Security and third-party services
Fairplay uses reasonable administrative and technical measures intended to protect information from unauthorised access, alteration, disclosure or loss. No internet transmission, website or storage system can be treated as completely secure, so users should protect their login details and report suspected account misuse promptly.
The Fairplay website may link to an app store, payment service, social platform or another third-party website. Those services operate under their own privacy practices. Review the third party’s privacy notice before providing personal information outside fairplay-appx.com.
To submit a privacy request or concern, use the official contact or support channel published on fairplay-appx.com and state that your enquiry relates to this Privacy Policy. Fairplay may request limited information to verify your identity before acting on a request.
This Privacy Policy may be updated when Fairplay changes its services, data practices or compliance requirements. The current version will be made available at fairplay-appx.com/privacy-policy, and material changes may also be communicated through an appropriate website or account notice.